Terms of Use

Terms of Use
Wow Lounge Cardiff
Last Updated: February 5, 2025

1. Introduction

Welcome to the Wow Lounge Cardiff website (“Website”). These Terms of Use (“Terms”) govern your access to and use of our Website, including any services offered through it. By accessing or using our Website, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please do not use our Website.

2. Definitions

• “We,” “Us,” or “Our” refers to Wow Lounge Cardiff.
• “User,” “You,” or “Your” refers to anyone who accesses or uses our Website.
• “Services” refers to any features, content, reservations, food orders, event bookings, purchases, and promotions available on our Website.

3. Use of the Website

• You must be at least 18 years old or have parental consent to use our Website.
• You agree to use our Website for lawful purposes only and not engage in any activity that may harm the Website, its users, or Wow Lounge Cardiff.
• Unauthorized attempts to access, alter, or interfere with the Website, its servers, or any related systems are strictly prohibited.
• We reserve the right to modify, suspend, or discontinue any part of our Website at any time without prior notice.

4. Reservations and Orders

• Users can make table reservations and order food for Take-Away or Eat-In services via our Website.
• All reservations and orders are subject to availability and confirmation.
• We reserve the right to refuse or cancel bookings at our discretion, including in cases of non-compliance with our policies.
• Failure to honour reservations or repeated cancellations may result in penalties or restrictions on future bookings.

5. Events and Ticket Sales

• We may offer event tickets for sale through our Website.
• All ticket purchases are final, non-transferable, and non-refundable unless otherwise stated.
• We reserve the right to reschedule or cancel events at our discretion, in which case alternative arrangements or refunds may be offered.
• Entry to events may be subject to specific age restrictions, dress codes, or security checks.

6. Pricing and Payments

• All prices displayed on our Website are in GBP and include applicable taxes unless stated otherwise.
• Payments must be made securely through our designated third-party payment providers.
• We are not responsible for any fees or charges imposed by your bank or payment provider.
• In the event of a pricing error, we reserve the right to cancel any affected orders and provide a refund where applicable.

7. User Accounts

• Users may be required to create an account to access certain features of our Website.
• You are responsible for maintaining the confidentiality of your account credentials and all activities conducted under your account.
• We reserve the right to suspend, restrict, or terminate accounts that violate these Terms or engage in fraudulent or abusive activity.

8. Intellectual Property

• All content on our Website, including text, images, logos, trademarks, and multimedia, is the property of Wow Lounge Cardiff or its licensors.
• You may not copy, reproduce, distribute, modify, or commercially exploit any content without our prior written consent.

9. Privacy Policy

• Your use of our Website is also governed by our Privacy Policy, which details how we collect, use, and protect your personal data.
• By using our Website, you consent to the collection and use of your data as described in our Privacy Policy.

10. Limitation of Liability

• We strive to provide accurate information on our Website, but we do not guarantee that all content is error-free or up to date.
• We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our Website.
• We do not guarantee uninterrupted or error-free access to our Website and are not responsible for disruptions caused by maintenance, system failures, or external factors.

11. Third-Party Links

• Our Website may contain links to third-party websites for additional information or services.
• We are not responsible for the content, privacy policies, or practices of these external sites.
• Accessing third-party websites is at your own risk, and we encourage you to review their terms and policies before engaging with them.

12. Prohibited Activities

• You may not use our Website to:
  • Post or transmit harmful, defamatory, or misleading content.
  • Engage in fraudulent, illegal, or malicious activities.
  • Distribute unsolicited promotional materials (spam).
  • Attempt to disrupt or compromise our Website, servers, or networks.
• We reserve the right to take legal action against users who violate these provisions.

13. Indemnification

• You agree to indemnify, defend, and hold harmless Wow Lounge Cardiff and its affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from your use of the Website, violation of these Terms, or infringement of any rights.

14. Changes to These Terms

• We reserve the right to update or modify these Terms at any time.
• Changes will be posted on our Website, and continued use after such modifications constitutes acceptance of the revised Terms.
• It is your responsibility to review these Terms periodically for any updates.

15. Governing Law and Dispute Resolution

• These Terms are governed by and construed in accordance with the laws of England and Wales.
• Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
• In the event of a dispute, we encourage users to contact us first to seek an amicable resolution.

16. Contact Information

For any questions regarding these Terms, please contact us at:
Wow Lounge Cardiff
62 – 64 Lower Cathedral Road, Cardiff. CF11 6LT
contact@wowloungecardiff.co.uk
029206444150