Wow Lounge Cardiff
Last Updated: February 5, 2025
- Introduction
At Wow Lounge Cardiff, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, store, use, and protect your information when you visit our Restaurant and Lounge, use our website, or interact with our services.
This Privacy Policy describes the policies of Wow Lounge Cardiff, 62 – 64, Lower Cathedral Road, Cardiff., Wales CF11 6LT, United Kingdom of Great Britain and Northern Ireland (the), email: contact@wowloungecardiff.co.uk, phone: 02920235346 on the collection, use and disclosure of your information that we collect when you use our website ( http://www.wowloungecardiff.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
- Information We Collect
We collect various types of personal data, including:
- Personal Information: Name, email address, phone number, and postal address.
- Reservation & Payment Details: Booking information and payment data processed securely via third-party providers.
- Technical Data: IP address, device type, browser details, and website usage analytics.
- Marketing Preferences: Your preferences regarding promotional emails and offers.
- Security & Surveillance: CCTV footage recorded within our premises for security purposes.
- Event Ticket Sales & Show Participation: Information related to the purchase of event tickets and attendance at shows hosted by Wow Lounge Cardiff.
- How We Collect Your Data
We obtain data through:
- Direct interactions: When you make reservations, contact us, buy event tickets, or participate in promotions.
- Automated tracking: Cookies and website analytics monitor your browsing activities.
- Third-party services: Payment platforms, online booking tools, and social media engagements.
- How We Use Your Data
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
- Ad service
- Sponsors
- Marketing agencies
- Legal entities
- Analytics
- Payment recovery services
- Data collection & process
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following:
(1) to comply with applicable law, regulation, court order or other legal process;
(2) to enforce your agreements with us, including this Privacy Policy; or
(3) to respond to claims that your use of the Service violates any third-party rights.
If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
- Data Sharing
We do not sell personal data. However, we may share it with:
- Service Providers: Payment processors, reservation platforms, and marketing agencies.
- Legal Authorities: If legally required or in cases of fraudulent activity.
- Business Partners: With your consent for collaborative offers or promotions.
- Data Protection Measures
We employ robust security measures to prevent unauthorized access, loss, or misuse of your personal data. While we strive for maximum security, no internet-based service can guarantee complete protection.
- Your Privacy Rights
Under UK data protection laws, you are entitled to:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccuracies in your information.
- Erasure: Request deletion of your data under certain conditions.
- Objection: Opt-out of marketing communications.
- Data Portability: Transfer your data to another provider.
To exercise these rights, please contact us at contact@wowloungecardiff.co.uk. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at contact@wowloungecardiff.co.uk.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
- Data Retention Policy
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
- Use of Cookies
Our website uses cookies to enhance user experience and gather analytics. You can manage your cookie preferences through browser settings. For further details, refer to our Cookie Policy.
- Security
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
- Grievance / Data Protection Officer
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Wow Lounge Cardiff, 62 – 64, Lower Cathedral Road, Cardiff. CF11 6LT, email: contact@wowloungecardiff.co.uk. We will address your concerns in accordance with applicable law.
- Policy Updates
We may periodically revise this policy. Updates will be posted on our website, and we will notify you of significant changes via email where applicable.
- Contact Information
For any questions or concerns regarding this Privacy Policy, please reach out to us at:
Wow Lounge Cardiff
Address: 62 – 64, Lower Cathedral Road, Cardiff. CF11 6LT.
Email: contact@wowloungecardiff.co.uk
Phone Number: 02920235346